Why You Should Remove Your Face Mask Before Using The ATM

Why You Should Remove Your Face Mask Before Using The ATM

Bank users have been advised to remove their face masks whenever they use the Automated Teller Machines (ATMs).

This is due to the some installed features in the machines which can prevent it from dispensing cash if there are no proper face recognition.

Therefore, while the banks have made it compulsory that customers put on their face mask when they visit banking halls, they have also advised the removal of the face masks whenever they wish to use the ATMs.

In an email to its customers on measures to keep transactions protected, Fidelity Bank said, “Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.

“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.

“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.

"Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you.”

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